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Noticeboard

ONLINE ACCESS TO YOUR RESULTS!

The practice would like to promote the use of online access for appointments, prescriptions and results. Please come to the reception team with photo ID to register for a user name and password, and details of the website to use. Thank you.

 

Skype Video Consultations available with Dr H King!

We are pleased to announce that Emperor’s Gate Surgery is taking part in a GP Skype Consultation Pilot Project. 

If you would like to speak to a doctor whilst at home or in the office you can arrange for a Skype video consultation with Dr H King via our reception staff.

Appointments can be booked quickly by telephone. Patient details are taken at the time of booking, together with your contact information for making the Skype video call.

Our doctor will connect via Skype video link at the appointed time.

Speaking to a doctor via your webcam is a convenient way to discuss your health concerns in privacy and comfort. The doctor can then arrange for medication and for tests as appropriate.

 

HOW WE SHARE YOUR MEDICAL INFORMATION

For more info go to website: http://www.westlondonccg.nhs.uk/patientrecord 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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