Appointments

If you need a routine appointment with your usual doctor, please call us or ask reception, who will do their best to arrange for an appointment with the doctor of your choice. If you do not mind which doctor you see, it is likely that there will be an appointment on offer sooner. One of our doctors operates a telephone consultation booking procedure, so one of the receptionists will schedule this doctor to phone you back to discuss the problem and to book an appropriate time as well as blood tests or other investigations that may be needed. You can leave a mobile or home telephone number for the doctor to contact you on. Appointment length is usually 10 minutes long; please let the doctor know if you need longer.

If you need to see a doctor urgently and your usual doctor is not available, reception will take your details and arrange for the duty doctor to telephone you and discuss the problem and book an appropriate appointment. Please try to phone at the start of the surgery so that we can better schedule appointments.

Routine appointments can be booked up to two weeks in advance for non-urgent problems, or review of continuing or chronic problems. Non-urgent cases can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.

You can help us by:

• Being on time for your appointment.
• Letting us know in advance if you need to cancel.

The nurses based in our practice treat patients for a range of common conditions. You can expect to see them within two working days.

Telephone Consultations

Telephone consultations are available for patients to discuss results if a patient feels that a surgery appointment is not needed, or has a general query that can be discussed over the telephone.

Nurses also offer telephone consultations for general queries and advice. Ask the receptionist for a time with your usual doctor or nurse and leave the number that you can be contacted on.

Patient Information Leaflets

We have a range of patient information leaflets available on many different topics. These can be obtained from reception or by asking the doctor or nurse.  The range of leaflets also includes names and contacts of Self Help Groups around the country. If you need a leaflet on any of the following please contact the surgery.

Interpreting Service

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Out of Hours

This service is available from 6:30pm through to 8:00am, 7 days a week.

The service also covers Bank Holidays.

NHS 111

NHS 111 is a service that's been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. 

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care services
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

Alternatively Call 020 8969 7777 from 18:30-08:00 on weekdays and throughout weekdays and public holidays. This service is provided by London Central & West unscheduled Care Collaborative.

Need to see a GP or nurse in the evening or at the weekend?

Our practice receptionists can now book an evening or weekend appointment for you at the locations below. Ask our admin staff for more details. If you need to see a GP or nurse when the practice is closed, please dial 111.

Opening times:

Monday to Friday 6:30pm - 9pm

Saturdays and Sundays 8am - 8pm

Who is it for?

Anyone registered or resident in Kensington and Chelsea or Queen's Park and Paddington can use this service.

Patient records

To make the appointment as effective as possible, the health care professional will ask you for permission to view your patient record

How do I get an appointment?

Our practice receptionist can book an evening or weekend appointment for you at the following locations:

Violet Melchett Clinic

Integrated Care Centre, 30 Flood Walk, London SW3 5RR

Opening times:

Monday to Friday: 6:30pm - 9pm

Saturday 8am - 4:00pm

Sunday 2pm - 8pm

Tube: Sloane Square (District & Circle) or South Kensington (District & Circle and Picadilly Line)

Busses: 11, 19, 22, 49, 211, 319

St Charles Centre for Health & Wellbeing

Integrated Care centre, Exmoor Street, London W10 6DZ

Opening times:

Monday to Friday: 6:30pm - 9pm

Saturday 8am - 8:00pm

Sunday 8am - 2pm

Tube: Ladbroke Grove (Hammersmith & City)

Buses: 52, 452

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

GP Training

Emperors Gate Surgery is closely involved with the Imperial School of Medicine, teaching undergraduate medical students in their 3rd, 4th and 5th years. Dr King, Dr Stott and Dr Pankhurst are all recognised trainers. 

Patients may come into contact with a student who is sitting in with their doctor or group of students by invitation. It is usually indicated on the flash up board in the reception area if there are students sitting in with a particular doctor, and if you would prefer the student to not be present during your appointment, please do inform the reception staff.

The practice also trains post graduate doctors for general practice.