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Noticeboard

ONLINE ACCESS TO YOUR RESULTS!

The practice would like to promote the use of online access for appointments, prescriptions and results. Please come to the reception team with photo ID to register for a user name and password, and details of the website to use. Thank you.

 

Skype Video Consultations available with Dr H King!

We are pleased to announce that Emperor’s Gate Surgery is taking part in a GP Skype Consultation Pilot Project. 

If you would like to speak to a doctor whilst at home or in the office you can arrange for a Skype video consultation with Dr H King via our reception staff.

Appointments can be booked quickly by telephone. Patient details are taken at the time of booking, together with your contact information for making the Skype video call.

Our doctor will connect via Skype video link at the appointed time.

Speaking to a doctor via your webcam is a convenient way to discuss your health concerns in privacy and comfort. The doctor can then arrange for medication and for tests as appropriate.

 

HOW WE SHARE YOUR MEDICAL INFORMATION

For more info go to website: http://www.westlondonccg.nhs.uk/patientrecord 

 

Appointments

child_sore_throatIf you need a routine appointment with your usual doctor, please call us or ask reception, who will do their best to arrange for an appointment with the doctor of your choice. If you do not mind which doctor you see, it is likely that there will be an appointment on offer sooner. One of our doctors operates a telephone consultation booking procedure, so one of the receptionists will schedule this doctor to phone you back to discuss the problem and to book an appropriate time as well as blood tests or other investigations that may be needed. You can leave a mobile or home telephone number for the doctor to contact you on. Appointment length is usually 10 minutes long; please let the doctor know if you need longer.

If you need to see a doctor urgently and your usual doctor is not available, reception will take your details and arrange for the duty doctor to telephone you and discuss the problem and book an appropriate appointment. Please try to phone at the start of the surgery so that we can better schedule appointments.

Routine appointments can be booked up to two weeks in advance for non-urgent problems, or review of continuing or chronic problems. Non-urgent cases can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.

You can help us by:

  • Being on time for your appointment.
  • Letting us know in advance if you need to cancel.

The nurses based in our practice treat patients for a range of common conditions. You can expect to see them within two working days.

Telephone Consultations

Telephone consultations are available for patients to discuss results if a patient feels that a surgery appointment is not needed, or has a general query that can be discussed over the telephone.

Nurses also offer telephone consultations for general queries and advice. Ask the receptionist for a time with your usual doctor or nurse and leave the number that you can be contacted on.

Patient Information Leaflets

We have a range of patient information leaflets available on many different topics. These can be obtained from reception or by asking the doctor or nurse.  The range of leaflets also includes names and contacts of Self Help Groups around the country. If you need a leaflet on any of the following please contact the surgery.

Interpreting Service

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

 
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