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ONLINE ACCESS TO YOUR RESULTS!

The practice would like to promote the use of online access for appointments, prescriptions and results. Please come to the reception team with photo ID to register for a user name and password, and details of the website to use. Thank you.

 

Skype Video Consultations available with Dr H King!

We are pleased to announce that Emperor’s Gate Surgery is taking part in a GP Skype Consultation Pilot Project. 

If you would like to speak to a doctor whilst at home or in the office you can arrange for a Skype video consultation with Dr H King via our reception staff.

Appointments can be booked quickly by telephone. Patient details are taken at the time of booking, together with your contact information for making the Skype video call.

Our doctor will connect via Skype video link at the appointed time.

Speaking to a doctor via your webcam is a convenient way to discuss your health concerns in privacy and comfort. The doctor can then arrange for medication and for tests as appropriate.

 

HOW WE SHARE YOUR MEDICAL INFORMATION

For more info go to website: http://www.westlondonccg.nhs.uk/patientrecord 

 

Test Results

3dtubesTo obtain the results of tests arranged by the doctor or nurse please phone the Surgery after 7-10 days of the test. Doctors will only call to follow up test results if they are abnormal. 

After this time you can come into the Surgery and request print outs of the results, which are charged at a rate of 50 pence per page. 

Online Test Results

Test results can also be available to patients to view online, via Patient Access. You will need to be registered with Patient Access. To have this service enabled, please come to the reception team with your photo ID to register for a username and password.

Being able to see your medical record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.

Test results will be available via Patient Access Online once they have been returned to the practice and have been checked by the doctor.

You may see a comment on the result(s) from the doctor:

  • Normal. Take no action - This means that the doctor has looked at the result and deemed it to be within the normal range for the test and so no further investigation or treatment is needed. 
  • Normal, but unexpected. communicate with patient - The doctor wishes to explain the result and/or further treatment or investigation(s) may be necessary.
  • Satisfactory. Take no action - This means that the doctor has looked at the results and deemed it to be very close to the normal range for the test and the result is not concerning. some patients have consistently abnormal results that are 'normal' to them.
  • Borderline. Take no action - This means that the doctor has looked at the result and deemed it to be just outside of the normal range and the result is not concerning.
  • Borderline. Communicate with patient - The doctor wishes to explain the result and/or further treatment or investigation(s) may be necessary. 
  • Abnormal, but expected. Take no action - This means that the doctor has looked at the result and no further investigation or treatment is needed. This may be for the following reasons:
    • The result is in keeping with your known medical condition(s)
    • The result has already been discussed with you
    • You are already on the correct treatment
  • Abnormal. Communicate with patient - The doctor wishes to explain the result and/or further treatment or investigation(s) may be necessary.
  • Specimen lost/unusable. Repeat test/or Communicate with patient - Unfortunately very occasionally samples are lost. Sometimes there is a delay in samples reaching the laboratory which can affect the quality of the specimen making it unusable. Occasionally an incorrect test is requested in which case a repeat may not be needed. On the other occasions an incorrect bottle or label may have been used. 
  • Positive. Communicate with patient - Infection confirmed, the doctor will contact to discuss further treatment or investigation(s).
  • Negative. Take no action - Self-explanatory. No further treatment or investigation(s) is needed. 

Or you may receive a specific comment from the doctor:

  • Abnormal, Raised lipids. Qrisk does not recommend treatment - Qrisk2 is a risk assessment tool which uses a range of information including your age, gender, weight, blood pressure, ethnicity and cholesterol level to give a score which enables us to identify people who would benefit from cholesterol lowering treatment, to reduce their future risk of cardiovascular disease such as stroke or heart attack. If your cholesterol is high, but your Qrisk2 score is below the threshold for treatment,  no treatment would be recommended, but lifestyle changes including taking plant sterols (eg Benecol) can reduce the level. More information can be found at: http://www.nhs.uk/Livewell/Healthyhearts/Pages/Cholesterol.aspx

If you require any further clarification or have any questions, or if your symptoms are still ongoing please arrange a telephone consultation or face to face appointment with your doctor. 

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery and book a telephone consultation with a doctor.

You may also find this website helpful, it explains all the various NHS medical tests: http://labtestsonline.org.uk/

 
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