Prescriptions

Ordering repeat prescriptions

Please help us work efficiently by requesting your medication via the NHS App or your systmonline account.

The easiest ways to order repeat prescriptions are:

• Using your NHS account (through the NHS website or in the NHS App)
• Using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

The practice is set up for the electronic prescription service.

This means we send your prescription to your chosen chemist directly, so you do NOT need to come to the surgery.

We do NOT take repeat prescription requests over email

We only accept requests by telephone from housebound patients who do not have online access. This is for reasons of patient safety

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• On the app or website where you order repeat prescriptions
• At your GP practice
• At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• Phone our pharmacist after 10am on 020 7244 5670
• Fill in our medication query form
• Use our Online GP System: SystmOnline

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

You will occasionally be asked to book a telephone consultation with our practice pharmacist or your GP for the purpose of a medication review to allow safe prescribing to continue.

Alternatively you may be asked to complete an online consultation to review your prescription.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.