Online consultations and appointments

Configure Appointment Details

Appointment System

Where possible,  we encourage you to use the NHS app or the link found alongside this text to submit an online consultation via PATCHS. Please include as much information as possible when completing your online consultation. 

Online consultations can also be used to submit photos (eg of a rash or mole) and  documents.

Responses can be online, by telephone or with an offer of a face to face appointment if clinically indicated. 

Online consultations can also be submitted in a variety of languages.

If you need urgent, same day advice, please complete a PATCHS online consultation, which will be promptly reviewed and if necessary passed to the triage doctor for a same day response.

The additional information provided in an online consultation allows our clinical staff to offer the most appropriate care with the most appropriate clinician. PATCHS also allows you to include photos eg of skin lesions or other concerns if relevant to the consultation, making the service we offer more efficient.

If however , you are unable to complete a PATCHS please call our admin team on 02072445670 to seek help.  

Interpreting Service

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Late For Your Appointment

We try very hard to see and call our patients at the time agreed. Should you become aware that you will be late for an appointment or unable to take a call, please contact our admin team who can help you to rearrange this. Missed appointments will need to be rescheduled for the next available appointment slot.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments as well as helpful information about health promotion campaigns run by the surgery. In addition we are able to use the system to communicate results, remind you of the need for medication reviews and update you on other matters specific to your health.

Please remember to update your contact details with us when you change address, telephone number or email address.

 

Need to see a GP or nurse in the evening or at the weekend?

Our practice receptionists can now book an evening or weekend appointment for you at the locations below. Ask our admin staff for more details. If you need to see a GP or nurse when the practice is closed, please dial 111.

Opening times:

  • Monday to Friday 6:30pm - 9pm
  • Saturdays and Sundays 8am - 8pm

Who is it for?

Anyone registered or resident in Kensington and Chelsea or Queen's Park and Paddington can use this service.

Patient records

To make the appointment as effective as possible, the health care professional will ask you for permission to view your patient record

How do I get an appointment?

Our practice receptionist can book an evening or weekend appointment for you at the following locations:

Violet Melchett Clinic, Integrated Care Centre, 30 Flood Walk, London SW3 5RR

Opening times:
Monday to Friday: 6:30pm - 9pm
Saturday 8am - 4:00pm
Sunday 2pm - 8pm

Tube: Sloane Square (District & Circle) or South Kensington (District & Circle and Picadilly Line)
Buses: 11, 19, 22, 49, 211, 319

St Charles Centre for Health & Wellbeing, Integrated Care centre, Exmoor Street, London W10 6DZ

Opening times:
Monday to Friday: 6:30pm - 9pm
Saturday 8am - 8:00pm
Sunday 8am - 2pm

Tube: Ladbroke Grove (Hammersmith & City)
Buses: 52, 452

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Teaching and Training

  1. Emperors Gate Surgery is closely involved with the Imperial School of Medicine, teaching undergraduate medical students in their 3rd, 4th and 5th years. Dr Stott and Dr Pankhurst are recognised trainers.

After granting consent, patients may come into contact with a student who speaks to them initially or is sitting in with their doctor. If you would prefer the student to not be present during your appointment, please do inform the reception staff or the doctor.

The practice also trains post graduate doctors who are in the process of completing their taining to become fully qualified general practitioners. 

Alternatives to A&E

We know that finding the right place to go when you become ill or are injured can be confusing. We want to help you to select the right service for your illness or injury, and in doing so, you will not only be looking after your health but using NHS services appropriately.

We can all help to ease the pressure on our emergency services by only visiting A&E or calling 999 with the most serious, or life-threatening injuries or illnesses and only dial 999 if you think you need an emergency ambulance.

A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.